What is your standard shipping time?
All orders are processed the same day (if prior to 2pm M-F). If after 12pm, your order will ship the next business day. Our standard shipping time is 3-5 business days for U.S. orders. Delivery time may be more than 10 business days if shipping to a military address or an international address.
How much is shipping and handling?
Shipping is always free at RAINRAPS if within the United States and over $50.00. Outside the United States is an additional charge. All orders are shipped via the USPS.
Do you offer expedited shipping?
Yes. At checkout, you will be asked to choose a shipping method for your item(s). Your total shipping charges will based on the shipping method of choice and will automatically compute during checkout before the completion of your order.
What are the dimensions and the weight?
- The RAINRAP is one size fits most. The RAINRAP measures 25" from the neckline down to the back hem. The width is 50" and it weighs 10 ounces. The pouch size is 10"x8".
- THE WINTERRAP is one size fits most. The WINTERRAP measures 25" from the neckline down to the back hem. The width is 50" and it weighs 1.24 lbs. The pouch size is 10"x12".
- The SPORTYRAP is one size fits most. The SPORTYRAP measures 25" from the neckline down to the back hem. The width is 50" and it weighs 10 ounces. The pouch size is 10"x8".
What is your return policy?
Your purchases can be returned or exchanged within 15 days of receipt by the customer. Returned merchandise must include a copy of the receipt for credit or exchanges. The customer is responsible for the cost of shipping on all returns and exchanges. After inspection of the return, a credit will be made to the card for the cost of the returned merchandise only; shipping is non-refundable. All returned RAPS must include all labels and be in the condition that they were originally received. All markdown styles are considered final sale which means there are no returns or exchanges on these items. This does not include promotional discounts.
Where should I send my returns and exchanges?
8913 Highfield Rd.
Richmond, VA 23229
Other facts about your RAPS
- RAPS are water-repellent.
- RAPS are reversible.
- RAPS should be machine washed on cold gentle cycle. Hang to dry or dry on delicate cycle. Do not dry clean. Do not iron.
Can I order customized colors?
If you are interested in customizing your RAPS, please email us at firstname.lastname@example.org. Please note - this is for large orders only (300 or more). We are not able to customize individual RAPS at this time.